Terms & Conditions and Legal Notice

1. Website Presentation

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the site https://www.kokko.net are informed of the identity of the various parties involved in its creation and maintenance:

• Owner / Publisher: SAS GARDENPARTY GROUP, a simplified joint-stock company with a share capital of €226,480, registered with the RCS of Lyon under number 532 047 982, with its registered office at 7 rue des Platriers – 69009 Lyon – France.
• VAT number: FR34532047982
• Publication Manager: M. Alexandre Carre – Contact: happy@kokko.net
• Hosting: Amazon Web Services, 410 Terry Ave. North, Seattle, WA 98109-5210, United States.

2. Terms of Use

Use of the site https://www.kokko.net implies full acceptance of the terms of use described below. These terms may be modified or updated at any time; users are encouraged to consult them regularly.

3. Description of Services

The site https://www.kokko.net is intended to present and sell products from the Kokko brand.
GARDENPARTY GROUP strives to provide accurate information on the site. However, errors or omissions may occur. Users are invited to verify the information and report any inaccuracies.

4. Intellectual Property

GARDENPARTY GROUP holds the intellectual property rights to all elements accessible on the site (texts, images, graphics, logos, icons, sounds, software).
Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site is prohibited without prior written authorization from GARDENPARTY GROUP.

5. Limitation of Liability

GARDENPARTY GROUP cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the site, resulting from the use of unsuitable equipment, the appearance of a bug, or incompatibility.
GARDENPARTY GROUP also cannot be held liable for indirect damages (such as loss of business) resulting from the use of the site.

6. Personal Data Management

In accordance with the GDPR (Regulation EU 2016/679) and the amended French Data Protection Act No. 78-17, GARDENPARTY GROUP processes users' personal data as part of its activities.
Users have the following rights: access, rectification, erasure, restriction, objection, portability, as well as the right to define the fate of their data after their death.
These rights can be exercised at the following address: happy@kokko.net or by mail to SAS GARDENPARTY GROUP – 7 rue des Platriers, 69009 Lyon.
For more information, users are invited to consult the site's Privacy Policy.
In the event of a dispute, users may file a complaint with the CNIL (www.cnil.fr).

7. Cookies

Browsing the site may result in cookies being installed on the user's computer.
Users can configure their browser to refuse the installation of cookies. Refusing cookies may limit access to certain services. For more information, see the Cookie Management Policy available on the site.

8. Applicable Law

Any dispute related to the use of the site is subject to French law. Jurisdiction is assigned to the competent courts of Lyon, subject to the rights granted to consumers by applicable legislation.

GARDENPARTY GROUP SAS is the publisher of the site kokko.net (hereinafter “Gardenparty party”).

Protecting your personal data is a priority for us. This policy explains what data we collect, why we collect it, how we use it, and what your rights are. It applies to all visitors, prospects, and customers using the site www.kokko.net (hereinafter the “Site”).

1. Data controller

GARDENPARTY GROUP acts as the data controller for your personal data.
We ensure its confidentiality and implement the necessary technical and organizational measures to guarantee its security. Our service providers are contractually required to maintain the same level of protection.

2. When do we collect your personal data?

We collect your data when you:

• create an account on the Site;
• place an order or use our services;
• contact our customer service (after-sales, complaints, order tracking);
• subscribe to our newsletter or participate in surveys, prize draws, or marketing studies;
• leave a review on our products or services;
• browse the Site (via cookies and trackers).

3. What data do we collect?

• Identity and contact data: last name, first name, address, email, phone number.
• Connection data: IP address, browsing logs.
• Transactional data: orders, invoices, deliveries.
• Correspondence data with our customer service (emails, calls, chat).

4. Purposes and legal bases

Your data is used solely for:

• Contract performance: order management, payments, deliveries, invoicing, after-sales service.
• Legal obligation: invoicing, product recalls, tax obligations.
• Legitimate interest: site improvement, fraud prevention, statistics, informational messages about similar products.
• Consent: sending newsletters, targeted advertising, participation in prize draws, placement of non-essential cookies.

In the case of automated fraud prevention processing, decisions are made within a controlled framework and may be contested.

5. Retention period

• Customer account and history: as long as you are an active customer, then 5 years after your last activity.
• Invoices and accounting data: 10 years (legal requirement).
• Communications with customer service: max. 6 months.
• Non-essential cookies: max. 13 months.

6. Data recipients

Your data is processed only by:

• Gardenparty group and its subsidiaries,
• Our authorized service providers (payment, carriers, after-sales service, emailing, audience analysis).
  If data is transferred outside the European Union, appropriate safeguards are implemented (standard contractual clauses, legal framework).

7. Your rights

In accordance with the GDPR, you have the following rights:

• the right to access your data,
• the right to rectification or erasure,
• the right to restrict processing,
• the right to object to certain processing (prospecting, targeted advertising),
• the right to data portability,
• the right to set post-mortem instructions regarding your data.

You may exercise your rights at any time:

• by email: happy@kokko.net
• by mail: Garden party group SAS – Service Client Conformité – 7 rue des Platriers – 69009 Lyon – France

You will receive a response within 1 month maximum, extendable by 2 months in the case of a complex request.

You may also contact the CNIL (www.cnil.fr) if you believe your rights are not being respected.

8. Cookies

The Site uses:

• technical cookies (essential for the operation of the site and your cart),
• audience measurement cookies (anonymous statistics),
• advertising cookies (subject to your consent).

Non-essential cookies are stored for a maximum of 13 months.
You can manage your preferences at any time via your browser or the cookie banner displayed during your first visit.

9. Security and phishing

GARDENPARTY GROUP will never ask for your bank details or password by email.
If you receive a suspicious message (phishing), do not click on any links and contact our customer service.

10. Policy updates

This policy may be updated. In the event of a substantial change, you will be notified via the Site or by email.

Last updated: 07/04/26

Preamble

Site ownership: the kokko.net website is the exclusive property of GARDENPARTY GROUP SAS, along with all associated rights. Any reproduction, in whole or in part, is prohibited without the express prior authorization of kokko.net.

Head office GARDENPARTY GROUP SAS for Kokko: 7 rue des Platriers 69009 Lyon FRANCE

GARDENPARTY GROUP SAS establishment for Kokko: 7 rue des Platriers 69009 Lyon FRANCE

Logistics GARDENPARTY GROUP SAS for Kokko: LDPI Logistique for Kokko - 5 Chemin de Malatrait 38290 LA VERPILLIERE FRANCE

1. Acceptance of the General Terms and Conditions of Sale

The customer acknowledges having read, prior to placing the order, the general terms and conditions of sale displayed on this screen and expressly accepts them without reservation. These general terms and conditions of sale govern the contractual relationship between GARDENPARTY GROUP SAS and its customer. They take precedence over any other terms appearing in any other document, except with the prior, express, and written agreement of GARDENPARTY GROUP SAS.

These general terms and conditions of sale may be modified at any time by kokko.net without notice. The applicable terms will be those in effect on the site at the time the order is confirmed.

2. Order

Automatic recording systems are considered proof of the nature and content of the order. kokko.net confirms acceptance of the order to the customer at the email address provided. The sale is concluded once kokko.net validates payment for the order, meaning the date of payment validation for online card payments, or the date payment is received by bank transfer or cheque. kokko.net may refuse or cancel an order for legitimate reasons (e.g. suspected fraud, non-payment, obvious pricing error, unresolved out-of-stock), after informing the customer and, if applicable, issuing a full refund of any amounts paid. These provisions do not affect the consumer’s legal right to cancel in the event of a breach by the seller.

3. Price and Payment

The price is stated in Euros, all taxes included.

The price indicated in the order confirmation is the final price, inclusive of all taxes and including VAT for France and EU countries. This price includes the cost of the products, handling, packaging and storage fees, transport, insurance, and commissioning.

The price is payable in full on the day the order is confirmed. Delivery charges and any additional costs (e.g. hard-to-access areas) are indicated before the order is finalized. Applicable taxes and eco-contributions are specified where relevant.

Payment is made as follows:

> By credit card bearing the CB logo, online. E-transactions allows you to pay via a Crédit Agricole bank server in a secure environment. Your credit card number is therefore directed to the bank's servers, and your payment is made directly to a bank in a secure environment without passing through the store's server, which is an important guarantee as your card numbers are known only to our banking partner (Crédit Agricole).

The order will be automatically cancelled and the customer notified by email if the relevant banking payment centers refuse to authorize the transaction. kokko.net has implemented a verification procedure and may request additional information from the customer to ensure that the cardholder is indeed the user. The implementation of this procedure, which cannot be considered a guarantee against any fraudulent use of a credit card nor incur the liability of kokko.net, delays payment validation until the verification process is complete. It may result in the cancellation of the order.

> By cheque: Cheques should be made payable to GARDENPARTY GROUP SAS and sent to the following address:

Kokko at GARDENPARTY GROUP SAS

7 rue des Platriers

69009 LYON

FRANCE

Payments made cannot be considered as deposits.

4. Retention of title clause

By express agreement, and in accordance with articles L.216-1 et seq. and L.221-15 of the French Consumer Code, the products ordered remain the property of GARDENPARTY GROUP SAS until full payment of their price by the customer. In the event of non-fulfillment of obligations by the customer, for any reason, GARDENPARTY GROUP SAS shall be entitled to demand the immediate return of the products at the customer's expense, risk, and peril.

5. Product availability and shipping

All lead times shown on the kokko.net website are in business days (excluding Saturdays, Sundays, and public holidays). Each product page indicates:

> Or the product being in stock: the "in stock" indication reflects the stock status at kokko.net at the time of the order.

> Either an availability period: the availability period corresponds to the time required to restock at kokko.net.

In general, orders are processed after payment has been confirmed when paid online by credit card or via Paypal, or upon receipt of payment by kokko.net when the customer has chosen to pay by bank transfer or cheque. The indications "in stock" and availability times may vary between the date of the order and, as the case may be, the date of payment validation by credit card / Paypal or the date of receipt of the transfer or cheque. Availability times may also be changed at the initiative of the supplier and/or manufacturer.

In the event of product unavailability:

> Permanent unavailability: kokko.net undertakes to offer the client replacement products or to refund the missing items, without delay and no later than 14 days, in accordance with articles L.216-1 et seq. and L.221-15 of the French Consumer Code.

> Temporary unavailability: kokko.net will inform the client of the date when the product will be available again. The client may then choose to keep the order with the new delivery time, modify it, or cancel it. In the latter case, kokko.net undertakes to refund the missing items without delay and no later than 14 days, in accordance with articles L.216-1 et seq. and L.221-15 of the French Consumer Code. Shipments to the French overseas territories will be subject to acceptance of the package in the hold.

6. Delivery

Order deliveries are carried out by independent service providers of kokko.net and within the timeframes announced by these providers. The usual delivery times are 24-48 hours for GLS and 3-4 days for DB SCHENKER.

To report any delivery issues to kokko.net, the client has access to free online order tracking, available via the order details.

For deliveries outside mainland France, the client agrees to pay all import taxes, customs duties, value-added tax, and any other taxes required by the laws of the country where the order is received. All orders placed with kokko.net are intended for the personal use of clients; clients or recipients of the products are prohibited from reselling the products, in whole or in part. kokko.net cannot be held responsible for the non-payment of taxes for which the client is liable.

In mainland France, delivery will be carried out by GLS or Schenker with a parcel tracking link.

Regardless of the delivery location, delivery is made within the time slot agreed with the client, either by handing the product directly to the designated recipient or, in their absence, to another person authorized by the client. If no recipient is present, the carrier and/or kokko.net will contact you within 24 hours. The client must check the condition of the products upon receipt. In case of damage, they must clearly state their reservations on the delivery slip. Upon delivery, we invite you to inspect the package and, if necessary, make reservations with the carrier. The absence of reservations does not affect your legal rights under the 2-year conformity guarantee. Please report any defect within a reasonable time after discovery.

kokko.net will, in any event, be released from its delivery obligation in the event of:

> In the event of force majeure preventing delivery, either party may request termination of the contract; the customer will be refunded any amounts paid,

> Failure by the customer to fulfill any of their obligations (payment of the price, accuracy of information provided by the customer such as the delivery address, etc.)

7. Warranty

In addition to statutory warranties (see box "Statutory warranties"), certain products benefit from a commercial warranty from the manufacturer/Gardenparty group (duration indicated on the product page). This commercial warranty is in addition to your legal rights and in no way restricts them.

All returns must be preceded by the prior agreement of kokko.net and the assignment of a return number. Returns must be sent to:

LDPI Logistics for Kokko

5 Chemin de Malatrait

38290 LA VERPILLIERE

FRANCE

Without prior agreement, assignment of a return number, or in the event of shipment to any other address than kokko.net, the goods will be returned to the customer with postage due. To minimize risk, we recommend suitable packaging (ideally the original packaging). The absence of original packaging does not prevent the exercise of legal rights.

In any case, the customer benefits from the legal warranty against hidden defects (Art.1626 et seq. of the Civil Code). Provided the buyer proves the hidden defect, the seller is legally required to remedy all its consequences (art.1641 et seq. of the Civil Code).

The following are excluded from all warranties:

1. Use and maintenance not in accordance with the instructions provided with the product, as well as faults resulting from improper use or maintenance.

2. Damage resulting from incorrect handling, connection (whether made with original accessories or with other accessories substituted by the customer), improper or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes.

3. Spare parts or accessories whose replacement is due to normal wear and tear, or routine maintenance: bulbs, batteries, seals, etc.

4. Damage caused by external events (lightning, water damage, etc.).

5. Any work carried out on the appliance by anyone not authorized by the After-Sales Service, as well as any malfunctions or damage resulting from such intervention.

Statutory warranties (independent of any commercial warranty)

Legal guarantee of conformity (C. consom. art. L.217-3 to L.217-32):
– You have a period of two years from the delivery of the product to exercise the legal guarantee of conformity if a lack of conformity appears.
– During this period, you only need to prove the existence of the defect.
– You are entitled to have the product repaired or replaced within 30 days, free of charge and without major inconvenience.
– In the event of repair, the warranty is extended by 6 months; if you requested repair and the seller imposes replacement, the warranty is renewed for 2 years from the replacement.
– You may obtain a price reduction or cancellation of the contract in cases provided by law.
– Any period during which the product is out of use suspends the remaining warranty.
Warranty for hidden defects (Civil Code art. 1641 to 1649): you may take action within 2 years from the discovery of the defect to obtain a refund or price reduction.

8. Limitation of liability

We take the utmost care in publishing product information and descriptions (texts, photographs, prices). Despite our vigilance, minor errors may occur.
Any such variations do not affect the essential characteristics of the products.

In any case, nothing in these terms shall exclude or limit your legal rights, nor our liability:

• in the event of non-conformity or hidden defect of the product,
• in the event of gross negligence or willful misconduct on our part,
• or in the event of bodily injury caused by a defective product.

9. Withdrawal

In accordance with articles L.221-18 to L.221-28, you have a period of 14 days from receipt to exercise your right of withdrawal, without having to justify your decision.
To exercise this right: contact us (details below) or use the standard withdrawal form (see end of the Terms and Conditions).
You must return the products within 14 days of your withdrawal notification. Return shipping costs may remain at your expense, unless otherwise indicated.
You are only liable for any depreciation resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the goods.
We refund all payments received, including standard delivery charges, no later than 14 days from your notification, and may withhold the refund until the goods are recovered or proof of shipment is provided. The refund is made using the same payment method as initially used.
Exceptions: the cases strictly provided for in art. L.221-28..

Return address:
LDPI Logistics for Kokko

5 Chemin de Malatrait

38290 LA VERPILLIERE

FRANCE

10. Legal information

The personal information collected as part of orders is necessary for their processing and tracking, as well as for issuing invoices and warranties.

They are processed by GARDENPARTY GROUP SAS in accordance with Regulation (EU) 2016/679 known as GDPR and the amended French Data Protection Act No. 78-17 of January 6, 1978.

You have the following rights regarding your personal data at any time:

• right of access,
• right to rectification,
• right to erasure,
• right to object and to restrict processing,
• right to data portability,
• right to define instructions regarding the fate of your data after your death.

These rights can be exercised by contacting us at the following address: happy@kokko.net or by mail at GARDENPARTY GROUP SAS – 7 rue des Platriers, 69009 Lyon, France.

For more information on how your data is managed, you can consult our Privacy Policy available on the website.

You also have the right to lodge a complaint with the CNIL

11. Data protection commitment

In accordance with the provisions of Law No. 98-536 of July 1, 1998, transposing into the Intellectual Property Code Directive 96/9/EC of March 11, 1996, concerning the legal protection of databases, kokko.net is the producer and owner of all or part of the databases comprising this site. By accessing this site, the client acknowledges that the data it contains are legally protected, and, in accordance with the provisions of the aforementioned law of July 1, 1998, expressly refrains from extracting, reusing, storing, reproducing, representing, or retaining, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing on the site accessed.

12. Applicable law

This contract is governed by French law.

13. Consumer mediation

In accordance with Article L.612-1 of the Consumer Code regarding "the mediation process for consumer disputes", after contacting us and in the absence of a satisfactory response, you have the option to use a free consumer mediation procedure with:

CM2C
49 rue de Ponthieu
75008 PARIS
France

Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

The consumer may also use the European online dispute resolution (ODR) platform available at the following address: https://ec.europa.eu/consumers/odr/

Standard withdrawal form

(To be completed and returned only if you wish to withdraw from the contract)

For the attention of:
GARDENPARTY GROUP SAS – Customer Service
7 rue des Platriers – 69009 Lyon – France
Email: happy@kokko.net

I hereby notify you of my withdrawal from the contract for the sale of the goods / for the provision of the service below:

• Ordered on () / received on (): ………………………………
• Name of the consumer(s): ………………………………
• Address of the consumer(s): ………………………………
• Signature of the consumer(s) (only if this form is submitted on paper): ………………………………
• Date: ………………………………

(*) Cross out the unnecessary mention.