Order and Payment

All payment methods offered are 100% secure.
Several payment options are available to complete your online order. Kokko does not store any banking information. Your order is confirmed instantly as soon as your payment is accepted.

Credit card

Carte Bleue, Visa, Maestro, or Mastercard. SSL certificate. Service provided by Crédit Agricole and Hipay.

✓ 100% Secure
✓ Immediate order processing.

Credit card in 3 or 4 interest-free installments

Carte Bleue, Visa, Maestro, or Mastercard. SSL certificate. Service provided by Crédit Agricole.

The first payment is debited on the day of your order, then one installment is debited each month for 3 or 4 months (depending on the payment plan selected). You will receive a payment receipt by email after each installment.

✓ 100% Secure
✓ Immediate order processing.

Paypal

Pay by credit card (Carte Bleue, Visa, Mastercard, Carte Aurore, Carte Cofinoga or Privilège, Carte 4 étoiles) or with your Paypal account.

✓ Secure service

Cheque

Please send your cheque to: VERYCOOK SAS 7 rue des Platriers 69009 Lyon France.

Payable to: VERYCOOK SAS

✓ Fast shipping of your order upon receipt of the cheque.

Bank transfer

Bank-to-bank transfer is available. Once your order is confirmed, Kokko will provide you with the bank details (RIB) so you can make the payment through your bank.

✓ Usual processing time for payment: 2 days or instant (for instant transfers)

✓ Fast shipping of your order upon receipt of payment

If you are missing a payment method or have any questions, please contact us by email or by phone at: 04 82 53 76 18. Our advisors will be happy to assist you with your order or help you verify a payment.

We work with Crédit Agricole, our trusted partner offering you 100% secure payment methods. You can enter your banking details with complete confidence. Your information is encrypted and protected, ensuring it never circulates on the Internet. We do not store any of your banking data, as it is sent directly to Crédit Agricole. For this reason, we ask you to re-enter your details with each new order.

Absolutely. You can place your order online or by phone at 04 82 53 76 16. Our team is here to answer any questions you may have!

- On our website, 24/7

You can create your account on our website to place an order and track your parcel for delivery.

- By phone at 04 82 53 76 16 (standard rate number)

An advisor is available Monday to Friday from 9am to 6pm to:

- Guide you in choosing products - inform you about product availability

- Provide information on delivery and payment methods

- Place your order directly with complete peace of mind

- By returning the order form

You can request a brochure, which we will send to you as soon as possible. An order form will be included, allowing you to place your order without using the website.

Yes, absolutely! You can pay for your order in 3 or 4 interest-free instalments.

✅ Card payment via Alma

• Select the Alma option directly in your basket.

• Your payment is 100% secure.

• You will receive an instant confirmation by email.

• No additional fees will be charged.

🛡️ Alma is our trusted payment partner for split payments.

📞 Pay by phone

Prefer to place your order by phone?
That’s perfectly possible, including for split payments.

📍 Call us at:
+33 4 82 53 76 18

🕘 Call & chat hours:

• Monday to Thursday: 9am – 6pm

• Friday: 9am – 5pm

• Saturday: 9am – 6pm

Our Lyon-based customer service team is here to help with any questions!

Your invoice is available at any time in your My Account area.

To download it:

1. Log in to your customer account.

2. Go to the Order History section.

3. Click on Invoice to view or download the document in PDF format.

💡 Need help? Contact our customer service at +33 4 82 53 76 18

🕘 Call & chat hours:

Monday to Thursday: 9am – 6pm
Friday: 9am – 5pm
Saturday: 9am – 6pm

This is normal because you receive an automatic order confirmation by email, but we have not received your payment.

You can check the status of your order as "payment error" in your Order History.

You can place your order again by clicking on "Order again" in your Order History.

Yes, as soon as we receive payment for your order, you will receive an order confirmation by email with the purchase invoice attached.

You can also find your order in your order history and view the details of the products ordered.