Home delivery is availablewithin 3 to 4 days via GLS and within 10 to 15 days via DB Schenker in the UK. Shipping fees for your order

Orders between £0 and £99 (<10 kg):

Standard home delivery: £11

Express home delivery: £16
Orders over £99:

Standard home delivery: £42

Express home delivery: £84
DB Schenker delivery:

Standard home delivery: £104

Express home delivery: £157
For the UK, your order will be automatically invoiced including all taxes (20% VAT in the UK).

Customs fees are covered by Verycook. You will not have any fees to pay after your order is delivered. automatiquement effectuée toutes taxes comprise (TVA de 20% au Royaume-Uni). Les frais de douanes sont pris en charge par Verycook. Vous n'aurez aucun frais à payer après la livraison de votre commande.

Delivery takes place from Monday to Friday. You will receive a confirmation email once your order has been shipped.

For Kokko L and XL:

Our delivery partner DB SCHENKER will contact you by email and SMS to inform you that your parcel has been received and to schedule a delivery date. Once the delivery is scheduled, the driver will call you to let you know when they are arriving. Your parcel will be handed to you in person against a signature. If the parcel is damaged, you must note any reservations on the carrier's delivery slip, but you may still accept the parcel.

If you are absent, DB Schenker may offer to leave the parcel with one of your neighbors (if they are able to accept it). In any case, if your parcel could not be delivered directly to you, DB SCHENKER will leave a delivery notice with essential information to contact them and arrange a new delivery.

For Little Kokko and accessories:

Our delivery partner GLS Express will contact you by email to inform you that your parcel has been received. Once the delivery is scheduled, GLS will contact you on the day of delivery by SMS and the driver will call you to let you know when they are arriving. Your parcel will be handed to you in person against a signature.

If you are absent, GLS may offer to leave the parcel with one of your relatives (if they are able to accept it), or drop it off at the nearest Mondial Relay Point. You then have 10 days to collect your parcel. In any case, if your parcel could not be delivered directly to you, GLS will leave a delivery notice with essential information to arrange a new delivery.

The Kokko delivery quality also means...

Tailored packaging

The boxes are reinforced to withstand any delivery distance. All our packaging is specifically designed for each plancha to ensure optimal protection of Kokko products.

Tracked delivery

Kokko keeps you informed from the preparation of your order to its dispatch. As soon as your order leaves our logistics warehouse, the tracking number and tracking link are sent to you by email.

Fast delivery of your Kokko

We take pride in meeting the advertised delivery times. We keep as many products in stock as possible and will notify you if a product is on backorder.

Trusted partners

We take pride in meeting the advertised delivery times. We keep as many products in stock as possible and will notify you if a product is on backorder.

Of course, your order can be placed online or by phone at +33 4 82 53 76 16. Our team is at your disposal for any questions!

At Kokko, your satisfaction is our top priority. That's why we support you throughout your product's warranty period—and beyond. Our after-sales service is highly responsive; you can reach out whenever needed and they'll get back to you as quickly as possible.

The warranty covers any malfunction or issue that may arise with a product. As our showroom is based in Lyon, we can quickly send you a replacement part.

We offer a 30-day satisfaction or money-back guarantee. If our products do not fully meet your expectations, you can contact our after-sales service and return them to us. Your order will be refunded within 24 hours of receiving the returned package.

Kokko ceramic structure: Lifetime warranty

Other Kokko parts: 20 years on all parts

Stainless steel cart: 5 years

Metal cart: 5 years

Wooden cart: 2 years

Other products: 2 years

All warranty-related after-sales service requests are handled directly by our customer service team:

By phone at +33 4 82 53 76 18
By email at: happy@kokko.net
By live chat with us

You can also go directly to your account area to submit your request. Your request will be processed as quickly as possible. If your product is not working, feel free to consult the manual and follow the instructions on the troubleshooting page. If the issue persists, you can contact our customer service team, who will be happy to assist you.

Kokko offers you a 30-day satisfaction guarantee (from the date you receive your package) to return your products if you are not satisfied.

Upon receiving your package, if for any reason you are not satisfied with the product, simply contact our customer service by phone at +33 (0) 4 82 53 76 13 (standard rate) or via the contact form.

Your order will be refunded within 24 hours after we receive the returned package.

All warranty-related after-sales service requests are handled directly by our team. You can contact customer service by phone at +33 (0) 4 82 53 76 13 or via the contact form. You can also visit your account area to submit your request.