Warranty & After-Sales Service

At Kokko, your satisfaction is our top priority. That’s why we support you throughout your product’s warranty period—and beyond. Our after-sales service is highly responsive: you can reach out whenever needed, and they will get back to you as quickly as possible.

The warranty covers any malfunction or issue that may arise with your product. As our showroom is based in Lyon, we can quickly send you a replacement part if necessary.

We offer a 30-day money-back guarantee. If our products do not bring you complete satisfaction, you can contact our after-sales team and return them to us. Your order will be refunded within 24 hours of receiving the returned package.

Kokko ceramic structure: Lifetime warranty

Other Kokko parts: 20 years on all parts

Stainless steel cart: 5 years

Metal cart: 5 years

Wooden cart: 2 years

Other products: 2 years

All warranty-related after-sales service requests are handled directly by our customer service team:

By phone at 04 82 53 76 18
By email at: happy@kokko.net
Via live chat with us

You can also go directly to your account area to submit your request. Your request will be processed as quickly as possible. If your product is not working, feel free to consult the manual and follow the instructions on the troubleshooting page. If the issue persists, you can contact our customer service team, who will be happy to assist you.

Kokko offers you a 30-day satisfaction guarantee (from the date you receive your package) to return your products if you are not completely satisfied.

Once you have received your package, if for any reason you are not satisfied with the product, simply contact our customer service by phone at +33 (0) 4 82 53 76 13 (standard rate) or via the contact form.

Your order will be refunded within 24 hours after we receive the returned package.

All warranty-related after-sales service requests are handled directly by our team. You can contact customer service by phone at +33 (0) 4 82 53 76 13 or via the contact form. You can also log in to your account area to submit your request.