Shipping and Delivery

Home delivery is free for all orders over €99, with a delivery time of 48 to 72 hours.
For Kokko deliveries, delivery is also free, scheduled by appointment.
For orders under €99, delivery is free to a pick-up point.

When placing your order, you can also specify your preferred delivery date in the “Comments” section. We will do our best to accommodate your request, subject to product availability.

Delivery charges for your order

Orders between €0 and €99:

Pick-up point delivery in 24 to 48h: €4.90
Home delivery in 48 to 72h: €7.90
Express next-day delivery before 1pm: €9.90
Click & Collect at the Lyon warehouse: Free

Orders over €99:

Pick-up point delivery in 24 to 48h: Free
Home delivery in 48 to 72h: €9.90
Express next-day delivery before 1pm: €9.90
Click & Collect at the Lyon warehouse: Free

Kokko delivery via DBSCHENKER:

Standard home delivery: Free
Express home delivery: €49.90

Free home delivery is available for all orders over €99 in the following countries:

Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

For Kokko deliveries, home delivery is free and scheduled by appointment. You can also specify the exact day you wish to receive your order in the “Comments” section at checkout. We will do our best to accommodate your request (subject to product availability).

Delivery fees for your order

Orders between €0 and €99:

Pickup point delivery in 24 to 48h: €4.90
Home delivery in 48 to 72h: €7.90
Express next-day delivery before 1pm: €9.90
Click & Collect at the Lyon warehouse: Free

Orders over €99:

Home delivery in 48 to 72h: Free
Pickup point delivery in 24 to 48h: Free
Express next-day delivery before 1pm: €9.90
Click & Collect at the Lyon warehouse: Free

dbshenker delivery:

Standard home delivery: Free
Express home delivery: €59.90

Home delivery is available within 3 to 4 days via GLS and within 10 to 15 days via DB Schenker in the United Kingdom.

Delivery charges for your order

Orders between £0 and £99 (<10 kg):

Standard home delivery: £11
Express home delivery: £16

Orders over £99:

Standard home delivery: £42
Express home delivery: £84

DB Schenker delivery:

Standard home delivery: £104
Express home delivery: £157

For the United Kingdom, your order will be automatically invoiced including all taxes (20% VAT in the UK). Customs fees are covered by Verycook. You will not have any additional charges to pay after your order is delivered.

Delivery takes place from Monday to Friday. You will receive a confirmation email once your order has been shipped.

For Kokko L and XL:

Our delivery partner DB SCHENKER will contact you by email and SMS to let you know they have received your parcel and to schedule a delivery date. Once the delivery is scheduled, the driver will call you to confirm their arrival. Your parcel will be handed to you in person against signature. If the parcel is damaged, please note any reservations on the carrier’s delivery slip, but you may still accept the parcel.

If you are absent, DB Schenker may offer to leave the parcel with a neighbor (if they are able to accept it). In any case, if your parcel could not be delivered directly, DB SCHENKER will leave a delivery notice with essential information to contact them and arrange a new delivery.

For Little Kokko and accessories:

Our delivery partner GLS Express will contact you by email to let you know they have received your parcel. Once the delivery is scheduled, GLS will contact you on the day of delivery by SMS, and the driver will call you to confirm their arrival. Your parcel will be handed to you in person against signature.

If you are absent, GLS may offer to leave the parcel with someone close to you (if they are able to accept it), or drop it off at the nearest Mondial Relay Point. You then have 10 days to collect your parcel. In any case, if your parcel could not be delivered directly, GLS will leave a delivery notice with essential information to arrange a new delivery.

The Kokko delivery experience also means...

Tailored packaging

Our boxes are reinforced to withstand any delivery distance. All our packaging is specifically designed for each plancha to ensure optimal protection for Kokko products.

Tracked delivery

Kokko keeps you informed from the preparation of your order to its dispatch. As soon as your order leaves our logistics warehouse, your tracking number and tracking link will be sent to you by email.

Fast delivery for your Kokko

We take pride in meeting the advertised delivery times. We keep as many products in stock as possible and will notify you if an item is on backorder.

Trusted partners

We take pride in meeting the advertised delivery times. We keep as many products in stock as possible and will notify you if an item is on backorder.

For Kokko L and XL:

Delivery takes place Monday to Friday. You will receive a confirmation email once your order has been shipped. Our delivery partner DB Schenker will contact you by email to let you know they have received your parcel. Delivery is scheduled for the next day at your home before 1pm. Your parcel will be handed to you in person against signature.

For Little Kokko and accessories:

Delivery takes place Monday to Friday. You will receive a confirmation email once your order has been shipped. Our delivery partner GLS Express will contact you by email to let you know they have received your parcel. Delivery is scheduled for the next day at your home before 1pm. Your parcel will be handed to you in person against signature.

Kokko delivery quality also means...

Tailored packaging

Our boxes are reinforced to withstand any delivery distance. All our packaging is specially designed for each plancha to ensure optimal protection of Kokko products.

Tracked delivery

Kokko keeps you informed from the preparation of your order to its shipment. As soon as your order leaves our logistics warehouse, you will receive your tracking number and tracking link by email.

Fast delivery of your Kokko

We make it a point of honor to meet the stated delivery times. We keep as many products in stock as possible and will notify you if an item is on backorder.

Trusted partners

We make it a point of honor to meet the stated delivery times. We keep as many products in stock as possible and will notify you if an item is on backorder.

You will receive a confirmation email once your order is ready. You can then collect it from Monday to Friday, 9:00 am to 12:30 pm and 1:30 pm to 5:00 pm at:

LDPI for Kokko
5 Chemin de Malatrait
38290 LA VERPILLIERE
FRANCE
Tel: +33 4 74 99 95 00

Kokko delivery quality also means...

Tailored packaging

Our boxes are reinforced to withstand any delivery distance. All our packaging is custom-designed for each plancha to ensure optimal protection of Kokko products.

Tracked delivery

Kokko keeps you informed from the preparation of your order to its dispatch. As soon as your order leaves our logistics center, you will receive your tracking number and tracking link by email.

Fast delivery of your Kokko

We take pride in meeting our stated delivery times. We keep as many products in stock as possible and will notify you if an item is on backorder.

Trusted partners

We take pride in meeting our stated delivery times. We keep as many products in stock as possible and will notify you if an item is on backorder.

The tracking number(s) for your order will be sent to you by email as soon as your order is shipped.

You can also track your delivery in your My Account area > Order History

Under the order details, in "Track your order step by step", you’ll find one or more links to follow your parcels on the carrier’s website.

With these tracking links, you’ll be able to see the estimated delivery date.

Your order will be delivered quickly. The vast majority of our products are in stock at our warehouse in La Verpillière, near Lyon.

Expect delivery of your items within 24 to 48 hours.

If the products you ordered are being restocked, this will be indicated on the relevant product page and you will be notified by email. We will do our utmost to deliver your order as soon as possible.

For more information about our delivery options, visit the "Shipping and Delivery" page.

Yes,

We deliver our products throughout Europe.

Free delivery is available for any purchase over 60 euros, regardless of the European country selected.

The delivery time depends on the chosen country: 2 days for Belgium, Luxembourg, or Germany, and 4 days for Spain or Portugal, for example.

Feel free to browse the FAQ for more answers.

Yes :)

We deliver everywhere in France! (mainland France, islands, and overseas territories)

You can choose home delivery, business delivery, or delivery to a pickup point.

Outside France, Verycook also delivers throughout Europe!

For more information about our delivery options, please visit the "Shipping and Delivery" page.

We're sorry, and we'll do everything we can to resolve the issue as quickly as possible!

We take the utmost care in packaging and preparing our products. It's very rare for a parcel to arrive damaged, but if you're on this page, it seems it happened to you...
Don't worry, we'll do everything we can to resolve the issue quickly and efficiently, with minimal inconvenience for you.

1) Please send us a photo of the damaged item by email

2) We will get back to you as soon as possible and provide a replacement for the defective part or the entire product.

Pick-up at the Kokko warehouse, 30 minutes from Lyon

Address provided after ordering. 38290 La Verpillière

Opening hours:
Monday and Tuesday: 7:30 am to 12:30 pm / 1:30 pm to 5:30 pm
Wednesday, Thursday and Friday: 8:30 am to 12:00 pm / 1:30 pm to 5:30 pm

Yes, it’s possible!

The Verycook warehouse is located in La Verpillière (5 chemin de Malatrait, 38290), just 15–20 minutes from Lyon 🚗

To collect your order:
🛒 Place your order on our website
🚚 Select the delivery option: Pick up at the Lyon – La Verpillière warehouse

⏱️ Your order will be prepared in under 24 hours. You’ll receive an email as soon as your order is ready for collection!

Yes,

Delivery can be scheduled for a specific date.

When placing your order, simply mention your preferred delivery date or the earliest acceptable date in a comment on your order or by email.

Yes!

If your parcel has already been shipped, you can change the delivery address directly via the GLS tracking link.

If your parcel has not yet been shipped, you can email us so we can update the address for you.

Yes, it’s possible!

Once you’ve entered your personal information, simply enter:

📍 Your delivery address, then click on
👉 "The billing address is different from the delivery address"

📝 Next, add your billing address, then click Continue.

And that’s it! Both addresses are now included in your order 🎯

Yes!

As soon as your order is shipped, the carrier will schedule a delivery time slot.

If the time slot doesn't suit you, you can change it directly on the carrier's website using the parcel tracking link.

As soon as your order is placed, you can expect an average delivery time of 72 hours if all items are in stock. If you have a preferred delivery date, simply leave us a comment when placing your order.

You can track your delivery in your My Account > Order History area.

Under the order details, in "Track your order step by step", you’ll find one or more links to track your parcels on the carrier’s website.

With these tracking links, you’ll be able to see the expected delivery date.

Home delivery is available within 3 to 4 business days in Switzerland.

Delivery fees for your order

Orders between 0 and 99CHF (<10 kg):

Standard home delivery: 9.90CHF
Express home delivery: 14.90CHF

Orders between 0 and 99CHF (>10 kg):

Standard home delivery: 39.90CHF
Express home delivery: 79.90CHF

Orders over 99CHF:

Standard home delivery: 39.90CHF
Express home delivery: 79.90CHF

Dbshenker delivery:

Standard home delivery: 99CHF
Express home delivery: 149CHF

For Switzerland, your order will be automatically invoiced including all taxes (7.7% VAT in Switzerland). Customs fees are covered by Kokko. You will not have any additional charges to pay after your order is delivered.

Certain large items, such as Kokko L and XL or some trolleys, require pallet delivery to ensure their protection during transport. That’s why we use DB Schenker, a specialist in heavy and bulky logistics. You will be contacted to arrange a suitable delivery slot, Monday to Friday.